These Terms & Conditions apply to all credit and wholesale accounts with Chens Enterprises Corporation. By submitting an online application, you acknowledge that you have read, understood, and agreed to the following policies.
All sales are final. Any claim against invoices must be made upon receipt of goods.
Goods must be inspected immediately. Any issues must be reported within 2 days of delivery.
Payment:
All orders are prepaid; no credit terms for the first year of account.
Accepted payment methods: Electronic Funds Transfer (EFT) or Email Transfer(EMT).
NSF cheques will be subject to a $30 charge.
Goods may not be returned without prior written authorization from the Company.
Authorized returns must be initiated within 15 days of receipt, and items must be unopened, sealed,in original packaging.
Goods/merchandise authorized for return will be subject to a minimum 20% restocking charge.
Refund requests processed via credit or debit card will incur a 6% processing fee.
Customers are responsible for return shipping. Fees are non-refundable unless items were:
Incorrectly fulfilled, or
Damaged upon arrival.
Return Address:
Chens Enterprises Corporation
Attn: Customer Service
5830 Coopers Ave
Mississauga, ON L4Z 1Y3
Phone: (905) 624-1188 | Email: chens@chensec.com
Order cancellations after processing/Invoicing will be treated as a return and subject to the above restocking and processing fees.
Refunds will be processed once items are received, inspected, and approved.
Failure to comply with these terms may result in cancellation of credit privileges (if applicable) without notice.
You agree to pay all charges (“Charges”) for products and services in accordance with any service agreement, invoice, or other agreements with us, without deduction or set-off. If you fail to pay any amount when due, we may suspend or cancel delivery of products and services. During suspension, you remain responsible for payment of Charges. These rights are in addition to any other remedies available to us.
You will also reimburse us for all costs, charges, and expenses, including, without limitation, NSF charges and legal costs on a full indemnity basis. In the event of a breach of this agreement, we may declare all outstanding balances due immediately and may terminate any agreements with you without obligation.
Confidentiality:
Both parties acknowledge that products, services, quotes, recommendations (“Recommendations”), Charges, and other terms of this agreement (the “Confidential Matters”) are strictly confidential. Reasonable precautions must be taken to prevent disclosure to others. This obligation does not apply to disclosures required by law and survives for five (5) years after termination of this agreement.
Notices:
Any notice given in connection with this agreement must be in writing and delivered personally, sent by first-class pre-paid mail (if postal service is operating normally), or by confirmed facsimile/email. Delivery will be deemed effective five (5) days after mailing or the next business day if sent by facsimile/email.
Agreement:
This agreement (including terms printed here and any attached schedules, invoices, or service agreements) replaces all previous agreements regarding products or services. It may only be amended in writing, signed by both your authorized representative and an authorized representative of the Company. Acceptance of purchase orders containing different terms will not modify this agreement.
Unless otherwise agreed, this agreement shall be governed by the laws of the Province of Ontario. Both parties irrevocably submit to the jurisdiction of Ontario courts.
If your financial responsibility becomes unsatisfactory to us, we may require cash payment or other security. The Company may terminate this agreement if it deems itself insecure due to your financial condition or otherwise.
This agreement is not assignable by you without written consent. Modifications must be in writing and signed by both parties. If any provision violates the law, that provision may be cancelled without affecting the rest of the agreement.
The parties confirm that it is their intention that this agreement, as well as all related documents, be drawn up in English only. Les parties au présent contrat confirment leur intention que cette convention de même que tous les documents, y compris tous les avis qui s’y rattachent, soient rédigés en anglais seulement.
No amount payable may be withheld or set off. However, the Company may set off amounts owed to you against amounts you owe to the Company or its affiliates.
All products must remain segregated and clearly marked as Company property until full payment is received. Title passes only upon receipt of full payment, including service charges.
Shipping Policy:
Free Delivery: Orders of C$1,500 or more (before tax) qualify for free delivery within our GTA service boundary. Service boundary includes: Mississauga, Brampton, Downtown Toronto, Etobicoke, North York, Oakville, Bolton, Scarborough, Markham, Richmond Hill, Vaughan, Woodbridge, Thornhill, Concord, Pickering, Newmarket, Hamilton, Aurora, Barrie.
Outside of GTA: Orders outside the service boundary can be shipped via third-party logistics (3PL). Delivery charges apply according to address, weight, and dimensions. No minimum order quantity (MOQ) required.
Pick-up order: No MOQ. All items must be ordered by the case.
CHEP Pallet Fees:$35 per pallet plus tax if not part of CHEP program. Fees vary if enrolled in CHEP.
Extra charges may apply for tailgate requests or facilities without docks.
Limitations of Liability: We are not responsible for damage or losses caused by:
Weather delays or “Act of God”
Incorrect or incomplete addresses
Unopened or refused shipments
Gift shipments where the recipient is unavailable
Items discarded or consumed after delivery.
The Company reserves the right to update these policies without prior notice.
