These Terms & Conditions apply to all credit and wholesale accounts with Chens Enterprises Corporation. By submitting an online application, you acknowledge that you have read, understood, and agreed to the following policies.
All sales are final. Any claim against invoices must be made upon receipt of goods.
Goods must be inspected immediately. Any issues must be reported within 2 days of delivery.
Payment
All orders are prepaid; no credit terms for the first year of account.
Accepted payment methods: Electronic Funds Transfer (EFT) or email transfer.
NSF cheques will be subject to a $30 charge.
Goods may not be returned without prior written authorization from the Company.
Authorized returns must be initiated within 15 days of receipt, and items must be unopened, sealed,in original packaging.
Goods/merchandise authorized for return will be subject to a minimum 20% restocking charge.
Refund requests processed via credit or debit card will incur a 6% processing fee.
Customers are responsible for return shipping. Fees are non-refundable unless items were:
Incorrectly fulfilled, or
Damaged upon arrival.
Return Address:
Chens Enterprises Corporation
Attn: Customer Service
5830 Coopers Ave
Mississauga, ON L4Z 1Y3
Phone: (905) 624-1188 | Email: chens@chensec.com
Order cancellations after processing/Invoicing will be treated as a return and subject to the above restocking and processing fees.
Refunds will be processed once items are received, inspected, and approved.
Failure to comply with these terms may result in cancellation of credit privileges (if applicable) without notice.
You agree to pay all charges (“Charges”) for Products and services in accordance with any service agreement, invoice, or other agreements with us without deduction or set-off.
Failure to pay any amount when due may result in suspension or cancellation of deliveries. During any period of suspension, Charges must still be paid.
You will reimburse all costs, including NSF cheque fees and legal costs on a full indemnity basis.
In case of breach of any agreement, the Company may declare all outstanding fees immediately due and terminate any or all agreements without obligation.
Both parties acknowledge that Products, services, quotes, recommendations, Charges, and other terms (collectively, “Confidential Matters”) are strictly confidential.
Reasonable precautions must be taken to prevent disclosure.
This obligation survives termination of this agreement for five (5) years.
Notices must be in writing and delivered personally, by prepaid mail, or by confirmed facsimile.
Delivery is deemed made five (5) days after mailing, or the next business day if sent by facsimile.
This agreement (including terms printed elsewhere, attached schedules, service agreements, or invoices) replaces all previous agreements and may only be amended in writing, signed by authorized representatives of both parties.
Unless otherwise agreed, this agreement is governed by the laws of the Province of Ontario, and the parties submit to the jurisdiction of Ontario courts.
If your financial responsibility becomes unsatisfactory, the Company may require cash payment or satisfactory security.
The Company may terminate any part of this agreement if it deems itself insecure due to your financial condition.
The Company may periodically conduct credit and reference checks on existing wholesale accounts.
This agreement is not assignable without written consent.
Modifications must be in writing and signed by both parties.
If any provision violates law, the Company may cancel that provision without affecting the rest of the agreement, or terminate the agreement entirely.
All documents and notices related to this agreement are drafted in English only.
No amount payable may be withheld or set off. However, the Company may set off amounts owed to you against amounts you owe the Company or its affiliates.
All Products must be kept segregated, clearly marked as Company property, until full payment is received. Title passes only upon full payment, including service charges.
Shipping Policy:
Free Delivery: Orders of C$1,500 or more (before tax) qualify for free delivery within our GTA service boundary. Service boundary includes: Mississauga, Brampton, Downtown Toronto, Etobicoke, North York, Oakville, Bolton, Scarborough, Markham, Richmond Hill, Vaughan, Woodbridge, Thornhill, Concord, Pickering, Newmarket, Hamilton, Aurora, Barrie.
Outside of GTA: Orders outside the service boundary can be shipped via third-party logistics (3PL). Delivery charges apply according to address, weight, and dimensions. No minimum order quantity (MOQ) required.
Pick-up order: No MOQ. All items must be ordered by the case.
CHEP Pallet Fees:$35 per pallet plus tax if not part of CHEP program. Fees vary if enrolled in CHEP.
Extra charges may apply for tailgate requests or facilities without docks.
Limitations of Liability: We are not responsible for damage or losses caused by:
Weather delays or “Act of God”
Incorrect or incomplete addresses
Unopened or refused shipments
Gift shipments where the recipient is unavailable
Items discarded or consumed after delivery
The Company reserves the right to update policies without prior notice.
